Etisalat Nigeria, one of the leading telecommunication companies in the country, has announced the opening of an new flagship Experience Centre to further ensure quality customer service to its growing subscriber base.
Text of the press release sent to NairaBrains is below;
Etisalat Showcases New Flagship Centre at Marina, Lagos
Lagos, Nigeria, December 15, 2014
Etisalat Nigeria recently showcased its world class flagship Experience Centre situated at the heart of Lagos. This centre which is located on the famous Marina Street (31, Marina Road, Lagos) has been designed in line with the company’s constant drive to deliver outstanding customer service at every touch point.
Speaking during a tour of the experience centre by the media and Celebrity Performer, Dammy Krane, Head, Retail Operations, Roll Out and Strategy at Etisalat Nigeria, Anthony Iloh said, “The centre has great Interactive stands from our Original Equipment Manufacturers where their devices are available on display with clearly stated features for customers to experience and for easy decision making in the purchase of devices. The Centre also has Self Service Points where customers can easily get served with quick transactions such as airtime purchases.
Our experienced Geeks are also on hand at the Geek Bar where issues with devices are resolved and customers are taught how to maximize the features of their devices and make their communication easier. There is also the VIP Café, a VIP Lounge and an easy business meeting room where customers can hold meetings at no cost.
Also speaking, the Ag. Director, Retail Sales, Lou Odunuga said “Our focus is to always create world class environments that will enable our customers explore the latest innovations and discover great ways to get more out of the Etisalat network. The Marina flagship centre offers our customers an experience of our brand essence and the services of the Etisalat Geeks – our tech savvy retail consultants who can guide them on the right technology to fit their lifestyle,” he said.
Odunuga announced the offers available for customers who visit the Etisalat Experience Centre, Marina and other experience centres nationwide, this Christmas, and they include discounts on all devices, provision of free instant data to customers who purchase devices and 100% bonus on data recharge for the next 12 months.
Speaking further on the offer, Iloh, explained that the decision to launch this offer was to celebrate the Christmas festivities with esteemed customers in grand style.
“2014 has been a remarkable year for us at Etisalat. We hit our 20 million subscriber base after six years of operation in the country amongst other milestones and achievements, made possible by the support and patronage of our loyal customers”.